Refund policy

Return Policy 

We want you to be completely satisfied with your purchase from DermaClinic by Dr. Elena Nogales. If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of purchase for a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please email us at [insert email address] with your order number and the reason for your return. We will provide you with a return shipping label and instructions on how to return the item(s).

 

Refunds 

Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process the refund.

 

Shipping Costs

If you are returning an item because of an error on our part (e.g. wrong item shipped), we will cover the cost of return shipping. Otherwise, you will be responsible for paying for your own shipping costs for returning your item.